We carefully select our Authorized Retailers to make sure they have a professional repair area and bicycle mechanics on staff to handle any repairs that may be needed for your bike. For the quickest and best service we recommend your first point of contact should be the shop where you purchased your bike. They carry a wide assortment of repair parts and will likely be able to handle any issue that comes up.

However, if you have moved or are unable to reach the bike shop where you originally bought your bike, we developed this form below to be used for requesting replacement parts, asking general service or warranty questions. Please answer all of the questions and give us as much info as possible in the area called “Specific Details” so we can best assist you with any issues.