file a warranty claim
We carefully select our Authorized Retailers to make sure they have a professional repair area and bicycle mechanics on staff to handle any repairs that may be needed for your bike. For the quickest and best service, we recommend your first point of contact should be the shop where your bike was purchased. They carry a wide assortment of repair parts and will likely be able to handle any issue that comes up.
However, if you have moved or are unable to reach the bike shop where you originally bought your bike, we developed this form below to be used for filing a warranty claim online. Please answer all of the questions and give us as much info as possible in the area called “Specific Details” so we can best assist you with any issues.